Pathience Privacy Policy

At Pathience, we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our AI-powered employee engagement platform ("Service"). By using Pathience, you agree to the terms outlined in this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

1. Information We Collect

We collect various types of information to provide and improve our Service:

• Personal Information: When you register for an account, we may collect personal information such as your name, email address, company details, and billing information.
• Usage Data: We collect information about your interactions with the Service, such as user activity, access times, and usage patterns to enhance your experience and optimize performance.
• Employee Feedback & Engagement Data: The Service collects data from employee feedback, performance reviews, and recognition activities. This data is used to provide you with insights and reports but is stored and processed in accordance with this Privacy Policy.
• AI-Generated Content: We process data generated by AI models, including employee feedback summaries and performance insights. This data is processed to enhance the functionality of the Service.

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service: To deliver the features of the Service, including employee engagement, feedback collection, performance insights, and recognition.
• Improve the Service: To enhance the functionality, usability, and performance of Pathience by analyzing usage patterns and feedback.
• Communication: To send you important updates, notifications, and promotional materials related to the Service. You can opt out of promotional emails at any time.
• Personalize the Experience: To offer personalized features and AI-generated content based on your preferences and activity.

3. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist in the operation of the Service, such as payment processors, cloud hosting, email service providers, and AI or LLM (Large Language Model) providers. These providers are contractually obligated to protect your data and use it solely for the purposes specified by Pathience. Examples of such AI/LLM providers may include companies like OpenAI, Google Cloud, and Amazon Web Services.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified before any personal data is transferred.
• Legal Compliance: We may disclose your information if required by law or to comply with a legal process, such as a subpoena, court order, or regulatory request.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When no longer needed, we may securely delete or anonymize the data.

6. Responsible AI Use

Pathience uses AI technology to automate employee engagement and provide insights. While we strive to improve the accuracy and fairness of our AI models, it is important to note that AI may make mistakes. Users must review AI-generated content before making critical decisions based on it. We are not responsible for any damage caused by AI errors. Additionally, we use various AI models from third-party vendors, and we are not responsible for the content generated by these models.

7. International Data Transfers

If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where Pathience and its service providers operate. By using the Service, you consent to this transfer of your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the functionality of the Service. Any updates will be posted on this page, and the effective date will be revised. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Last Updated: March 30, 2025